Our plants are procured from small tropical plant growers in both California and Florida where quality is above all the biggest priority. We exclusively ship from California within the continental United States (+ Alaska and Puerto Rico).

Hawaii: please reach out via email as regulations are more strict. We have successfully shipped but prefer to discuss with you prior!

All store orders are shipped Mondays, Tuesdays, and Wednesdays.

Actual delivery time depends on where you are located and your chosen shipment method but we typically expect between 2-4 business days!

Local Delivery happens on Thursday + Friday.

Our Subscription box is shipped the first week of the month and depending on your location will arrive in 1-5 days!

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Please email our team within 24 hours at hello@figandfreya.com.

Once we receive an order our team will hand pick the plants from our greenhouse. We hand the plants off to our packaging team who prepares and packs the plants for shipping! Lastly, our Team collects the orders and sends them off to you!

Our plants are shipped in custom boxes to ensure a healthy delivered plant. At Fig + Freya we recycle as much as possible, so some boxes may come with a bit of love! But don't worry, our team has ensured the integrity of our boxes are in tack and will keep your plant safe and healthy throughout their journey!

We always aim for make sure our customers receive the healthiest plants, but we understand that a lot can happen from the moment the plants leave our greenhouse until they reach your door. If you do need to return an order, we’re happy to help. For orders that arrive in unhealthy condition because of shipping errors, we will happily issue a refund or arrange one replacement order.

For refunds, please allow 3-5 business days to process. 

Please email hello@figandfreya.com with a picture of the damaged item and shipping information.

Our 4 Roots subscription box deliveries a plant, your choice of pot, a care guide and your choice of either plant parents tools or 2 cuttings with each shipment.

We will ship your first box within 5 days of your first order. After that, your order will ship out with all other boxes the first week of every month!

Our team creates every box just for you by getting to know you before we even ship a single plant. We've created an in depth 'questionnaire' to help us know which plants you love, which plants you struggle with, which ones make you laugh with frustration and which ones truly bring you joy. And of course we want to know which plants have already joined your family so we can curate a box that brings you joy week after month after year!

No problem! You can login to your account by clicking HERE.

Or you can fill out our contact form or email us at hello@figandfreya.com and our team will make those adjustments for you!

Absolutely! We want to ensure this box is as customized to you as possible so you have full control over your account. Just log into the portal and adjust accordingly!

Nope! You can cancel or pause at any time. We have people who are on their 10th box and still going strong and others who decreased their frequency because they have reached their home jungle goals!

Here at FIG + FREYA we aren’t about keeping up with the Joneses. If it doesn’t bring you or one of our teammates joy, then we don’t bother stocking it. We have no interest in popularized plants that sit uncared for on the window sill (since we can’t throw them away, can we?). Everything we carry here at FIG + FREYA is chosen with passion - because passion feeds the fire - that fire that Freya fuels through sunrise and sunset. 

Freya is the Goddess of Love - of Fertility - of Battle and Death. Which is exactly what us plant parents go through on a daily basis

Choose a shipping frequency that meets your needs and receive deliveries of soil, fertilizer, and more of your plant essentials to make sure that your precious babies are well fed and well nourished day in and day out! 

Heck yes! Head over to the product you want to be notified about and click the 'notify me when back in stock' button. As soon as the items back in stock we will reach out to let you know!

You can log into your account and edit your address directly on our site. Or you can reach out to us at hello@figandfreya.com and we will edit your address or send you a link to update your billing information!

Plants ship in the number of boxes that will ensure plants have the safest travel!

8"-10" Plants have a custom box whereas smaller plants can be grouped together in a single box!

You will receive notifications when your order has shipped and which items belong to which shipment. 

Yes and no. As the world starts adjusting to the 'new normal' we have seen shipping normalize again but we can anticipate that there may be times where transit is longer than usual in some situations!

We are located in Foothill Ranch, CA 92610!